FAQ
Shipping to overseas destinations
Can I order from overseas?
We support overseas shipping.
What is the payment method?
Credit cards accepted
PayPal
Amazon Pay
Smartphone payment (QR code)
Rakuten Pay Later (Paidy)
Convenience store payment Bank transfer Pay-easy payment
au PAY
dPayment
PayPay
LINE Pay
Merpay
PAYCO
Alipay
Alipay HK
WeChat Pay
Multibanco
Bancontact
Giropay
Blik
GrabPay Singapore
It says they can't ship to my country
Please let us know the name of the country you would like your item delivered to here . We will contact the delivery company to see if delivery is possible.
We are working hard to ship to more countries, but we are not able to cover all countries at the moment. We plan to expand our shipping destinations in the future, so please wait.
I live overseas. Can you deliver to a domestic address?
Is possible.
Please enter your Japanese shipping address during checkout.
How long does it take for overseas shipping to arrive?
It depends on the destination country. Also, delays may occur depending on the congestion at customs, so it is not possible to deliver in a hurry or at a specified date and time. Please check the tracking number in the shipping completion email for the delivery status.
Are there any customs duties?
Depending on the product, customs duties may apply. Please note that customs duties are the responsibility of the customer.
Is there a speedy delivery service?
Delivery is possible via EMS or OCS. Please contact us before purchasing.
I wrote down the wrong address. Can I change it?
Changes cannot be made after shipment. We cannot guarantee or arrange for reshipment if the item is sent to a different address or returned due to an unknown address. Please note that we cannot refund the purchase price (including shipping). If you wish to have the item resent, we will recalculate the shipping fee and ship it after you have paid.
If you would like to make any changes before shipping, please contact us with the following information:
· Order number · Name · Phone number · New postal code · New shipping address
<Please note>
After receiving your inquiry, we will check the shipping status of the product. Depending on the timing, it may not be possible to make changes because the shipping process is already underway.
About your order
I did not receive an order completion email. Have you placed your order?
⑴If your order is completed successfully, we will send an “Order Completion Email (automatic message)” to the email address you entered.
⑵If you have already registered your account, you can check it on your My Page on the website.
If you do not receive the email, please check your spam box. If you are using a carrier email service (ezweb/softbank/au/docomo, etc.), the email may be blocked and not delivered. Please make sure to set the following email addresses to allow receiving emails in advance.
Auto-send email address: (anterious.official@gmail.com)
*It may take some time to send the email.
*If you entered the wrong email address, please contact us via CONTACT US .
*If you have registered an account, you can also check your order history on your account page.
Can I change the size or color after completing my order?
Due to the specifications of our order system, we are unable to change the contents of your order once it has been confirmed. (However, we can accommodate your request if you contact us immediately after placing your order.)
If you wish to exchange an item for a different size or color after your order has been completed, you will need to cancel your order and purchase the desired item again.
If you wish to cancel, please contact us via the inquiry form or chat.
*Please note that the product may be sold out before you can place another order.
*We may not be able to accept order cancellations depending on the items you order, such as items that cannot be canceled.
Can I cancel my order?
Please check our refund policy .
Can I cancel part of my order?
Due to the specifications of the ordering system, we are unable to cancel any part of your order. If cancellation is possible, please cancel all orders and purchase the desired product again.
Does adding the item to your cart mean that you have secured the item?
Items are secured when your order is completed, and items are not secured when you add them to your cart.
Can I change the shipping address after completing my order?
You can change the shipping address before the product is shipped.
Please fill in the changed shipping address information as below and contact us using the inquiry form.
*Please be sure to enter the relevant order number in the "Order number" field on the inquiry form.
<Please note> We will check the shipping status of the product after receiving your inquiry.
Depending on the timing, changes may not be possible as the product is still in the process of being shipped.
Please check the delivery company and invoice number (tracking number) listed in the order completion email and request a change of delivery address to the delivery company's sales office.
When will I receive the product?
■Regularly sold products
We will ship the product within 3 to 7 business days (excluding Saturdays, Sundays, and holidays) from the day after your order is confirmed.
From shipping to arrival
Standard delivery: around 5-7 business days
*Please note that this does not include the day of ordering.
*Depending on the timing of your payment, we may not be able to confirm your payment until the next business day. Please note.
*If a product is found to be defective, we will work with the brand to exchange it for a non-defective product, and in that case, delivery may be delayed. Please note.
■Multiple purchase items
We will ship the items together as much as possible, but the delivery time will vary depending on the circumstances of the manufacturer.
*Delivery may be delayed due to production reasons. Please note.
■Notes regarding delivery - Business days are weekdays, excluding Saturdays, Sundays, and holidays.
Please note that we do not ship products outside of business hours.
・We will notify you on the top of the website and on SNS regarding temporary closures such as Obon, Golden Week, New Year's holidays, etc.
・As this is an international flight, it is not possible to specify the arrival date. We can only accept requests for expedited delivery with a specified arrival date.
・Once the shipping procedure is complete, we will send you a shipping notification email.
・We cannot control the arrival date of standard shipping as it follows the delivery schedule of each delivery company. In addition, if there is a delivery delay, we cannot guarantee anything, so if you have a set date for wearing the item, please be sure to contact us before placing your order and use expedited shipping.
・The arrival date may be delayed due to road traffic conditions or disasters. Also, delivery to remote islands may take some time.
・Please make sure that there are no omissions in the address, building name, and room number. Please note that if we are unable to contact you due to an incorrect address after shipping, we will not be able to re-deliver or refund your order.
I haven't received the product
We will ship the product within 7 business days after completing your order or confirming payment, but the delivery time may change depending on the circumstances of the manufacturer.
*If you purchase multiple items, they will be shipped together with the items that will be shipped later.
Can you send it together with another order?
Due to the specifications of the ordering system, products are shipped by order number.
Items with different order numbers cannot be sent together. Please note.
Is there a shipping charge?
Free shipping is available for customers who purchase two or more items at a time or who purchase more than 20,000 yen.
Standard shipping fee is 800 yen for purchases within Japan of 20,000 yen or less.
Shipping fee to all other countries outside of Japan is 3000 yen.
In addition, shipping to remote islands may be canceled depending on the number of orders. (Applicable only to Japan)
Can I specify the delivery date and time?
It is not possible to specify the date and time at the time of ordering. If you would like to specify a date and time, please check the invoice number (tracking number) provided in the shipping completion email and request it from the delivery company yourself.
Unable to track package
Usually, your package will be trackable and reach you within 6-9 business days from the date of shipping notification.
Depending on the congestion of flights and customs, it may take around 1-2 days.
About payment
What are the payment methods?
You can pay by various credit cards, Paypal, Apple Pay, Google Pay, and deferred payment.
Please see below for each payment method.
■Credit card payment (Shop Pay)
VISA / Master card / AMEX/JCB are accepted.
■Apple Pay / Google Pay / Paypal
You can pay using the credit card information registered with each service.
■Pay later
No credit card is required; you can shop with just your email address and mobile number. Multiple purchases can be made in one payment by the 10th of the following month.
If you register for Payday Plus for free, you can use features such as three-time payment with no split fees* and monthly budget setting.
Also, if you register for Payday Plus, the amount that can be paid later will be increased more than usual.
*Split fees are free only for account transfers and bank transfers.
**Registration procedure is required for 3-time deferred payment when using for the first time. Also, it can only be used if the amount spent at one time is 3,000 yen or more.
Will I receive a payment confirmation email?
■Credit card payment / PayPay / Amazon Pay Payment is completed at the same time as your order.
If you have not received an order completion email and are unsure whether your order has been completed correctly, please contact us using the contact form.
■Deferred payment (Paidy) After the payment is completed, a notification email will be sent automatically from Paidy. The following is Paidy's email address, so we would appreciate it if you could set up permission to receive it in advance.
noreply@paidy.com
Can I change my payment method after completing my order?
Due to the specifications of the ordering system, it is not possible to change the payment method once confirmed.
Thank you for your understanding. If you wish to change to a different payment method after completing your order, you will need to cancel your order and purchase the desired product again.
*Please note that the product may be sold out before you place your order again.
*Depending on the ordered product, we may not be able to cancel your order, such as products that cannot be canceled.
When will payment occur?
■Credit card/Amazon Pay will be charged when your order is confirmed.
■Pay later: You can pay at a convenience store, bank, etc. from the next month onwards. Please check here for more details.
Can I pay for multiple orders at once?
No matter which payment method you choose, due to the specifications of the payment system, you will be required to pay for each order number.
Please note that if you pay all at once, we will not be able to process your payment confirmation smoothly.
Can I change the billing information specified for credit card payment?
Due to the specifications of the ordering system, we are unable to accept changes to the billing address, address, or phone number. Thank you for your understanding.
What is pay later?
Pay later is a service that allows you to easily pay with just your email address and mobile phone number without the hassle of pre-registration. Payment can be made from the following month onwards at a convenience store or bank.
*Deferred payment is provided by Paidy. Please check Paidy's help for details.
*Information emails regarding deferred payment will be sent from below. We would appreciate it if you could set up reception permission for your email address in advance.
noreply@paidy.com
■About invoices The invoice amount will be determined at the end of the month in which you place your order, and an invoice will be issued on the 1st of the following month.
The payment deadline is the 10th of the month of issue. Information regarding details such as billing amount and payment method will be sent via email and SMS (short message) by the 3rd of the month following the month of order. [For payments by bank transfer or convenience store] The payment deadline is the 10th day after the invoice is confirmed on the 1st of the month following the order month.
You can also check the confirmed billing amount in your usage history "myPaidy" on the Paidy website. [If paying by bank transfer] The amount will be automatically debited on the 12th of the month following the month in which you placed your order. However, this does not apply during the year-end and New Year holidays and long holidays.
If the day falls on a financial institution holiday, the payment will be made on the next business day.
■About 3-time deferred payment By upgrading to Paidy Plus from the Paidy app, you can select 3-time deferred payment for orders of 3,000 yen or more each.
Please refer to Paidy's help for details.
*It may not be available depending on the order status. Please note.
Payment will be made from the month after the order date.
Please check "myPaidy" or the monthly bill for your payment statement. If you choose to pay in 3 installments, a separate review will be required. Depending on the screening results, you may not be able to use the 3-time payment method. In that case, we will switch to lump-sum payment.
About returns and exchanges
Product returns/exchanges
If you would like to return an item, please apply for a return or exchange using the "Inquiry Form".
Once we have received your application, we will provide you with instructions on how to return or exchange your item.
However, we cannot accept returns or exchanges if the following refund policy applies. Please note.
Please note that the customer is responsible for the shipping costs for returns and exchanges. Please check the refund policy below for conditions on which returns and exchanges are not possible.
https://anteriouss.com/policies/refund-policy
How will I be refunded?
Refund methods vary depending on the payment method specified at the time of order. Please see below.
■Credit card payment The credit card company will process the refund.
Depending on the card you use, it may take up to two months for your refund to be refunded, so if you have any questions about the timing of your refund or the amount shown on your statement, please contact your credit card company. Please contact our support desk.
■Pay later (Paidy)
<Before payment> The invoice for the product price will be cancelled.
<After payment> The amount of the returned item will be reflected in your Paidy balance after receiving the return/cancellation notification.
If you continue to use Paidy, the amount will be automatically applied to your Paidy usage from the next month onwards, but if you do not use Paidy for 3 months, Paidy will contact you.
If you would like a refund regardless of the usage period, please contact Paidy customer support.
Paidy Customer Support Contact Form
0120-971-918 (toll free, weekdays 10:00-18:00)
■Bank transfer/convenience store payment (Currently, bank transfer/convenience store payment is not available.)
The refund will be made by bank transfer based on the account information provided by the customer.
Is there a designated shipping company for returns?
There is no designated shipping company for returns. Please be sure to send by a method that allows for tracking (a method that allows you to keep a copy of the delivery slip).
*If sending by mail, please use Yu-Pack, Letter Pack, etc.
How should I package the item when returning it?
When returning an item, you may use a packaging other than the one in which it was delivered.
*When returning an item, please be sure to include any accessories that came with the item.
*We are not responsible for any accidents or troubles such as damage or loss after the return procedure.
The product I received was damaged or soiled.
We pay close attention to the quality of our products, but if the product is damaged or soiled, please contact us using the inquiry form within 3 days of receiving the product.
*Even if you think the product is defective, due to the characteristics of the product and the sewing process, it may not be defective.We apologize for the inconvenience, but please contact us by attaching a photo of the defective part of the product. . We will make the decision.
*If we are unable to exchange the item due to sales conditions, we will issue a refund.
*After checking the photos of the relevant parts, we cannot accept returns or exchanges for products that we determine are frayed or scratched so that they do not interfere with wear.
I received a product different from what I ordered.
If you receive a product that is different from what you ordered, we apologize for the inconvenience, but could you please contact us using the inquiry form within 3 days of receiving the product?
After checking with a specialist, we will arrange for the correct product as soon as possible.
*If we are unable to exchange the item due to sales conditions, we will issue a refund.
Can I exchange it?
Items cannot be exchanged for size, color, or other products due to the customer's convenience.
If you wish to exchange for a different size or color after your order is confirmed, you will need to cancel your order and purchase the desired product again.
In case of defective products If you receive a defective product, we will accept returns or exchanges.
We apologize for the inconvenience, but please contact us using the return request form within 3 days of receiving the product.
*Please contact us by attaching a photo of the problem area of the product. *If we are unable to exchange the item due to sales conditions, we will issue a refund.
*After checking the photos of the relevant parts, we cannot accept returns or exchanges for products that we determine are frayed or scratched so that they do not interfere with wear.
About the product
The color of the product I received is different from the one on the product page.
When creating product pages, we make every effort to reproduce the actual colors through color correction, but the colors may look different depending on the customer's monitor environment and settings.
Additionally, the color of the product will vary depending on whether you view the product indoors under fluorescent lights or outdoors under natural light, so please consider the shooting environment when viewing the product.
Can I check the size of the product?
Detailed sizes are published on each product page. If it is not listed, please contact us.
Can I check the product materials and details?
The materials are listed in the Material column on each product page.
If the item is not listed or if you have any concerns about the details of the product, we would appreciate it if you could contact us in advance.
Regarding product sales period and inventory
Basically, most of the products currently available will be out of stock and discontinued in about a month after being posted.
Many items are sold out after one season or one production run, so we recommend purchasing the items you are interested in as soon as possible.
In addition, the listed stock numbers are synchronized with the brand's latest stock numbers, but items listed in older order are not synchronized, so there is a high possibility that they may be out of stock. .
About packing materials
In order to maintain an affordable price range for our customers, we will ship our products in simple packaging.
About coupons
I don't know how to use coupons
Please enter the coupon code (discount code) you want to use in the "Add a coupon code or gift card" field on the payment screen.
After entering the code, press "→" on a smartphone or "Apply" on a PC to apply the coupon code.
Coupon cannot be used
If the coupon cannot be applied, the following may be the cause:
- Half-width and full-width alphanumeric characters are different
- Contains unnecessary characters or spaces
- Coupon expiration date has passed
- You are ordering a product that is not eligible for the coupon If none of the above apply, please let us know the [coupon code] and [product name you wish to order] using the inquiry form.
Can I add coupons later?
Coupons cannot be applied after your order is confirmed.
Can I reuse the coupon?
If you cancel an order with a coupon, you cannot use the same coupon on another order. Please note.
Can I use coupons together?
Multiple coupons cannot be used on one order.
others
Can you do gift wrapping?
We apologize, but currently ANLEM is unable to accept gift wrapping.
We also do not have message cards available. It is possible to specify the delivery address as the recipient's address.
When is customer support open?
Business hours are weekdays from 10:00 to 19:00. We are unable to respond to inquiries outside of business hours, such as Saturdays, Sundays, and holidays.
Please note. Please note that support is provided via email or chat in order to keep a record of our interactions with our customers.
Please note that we cannot respond over the phone.
*Please check the website top page and social media for any closures during Obon, Golden Week, and New Year's holidays.
Various inquiries
Please contact us using the contact form